Deputy Manager- Remote Vehicle Diagnostics
- Location Chennai, Chennai-MRV, IN
- Experience 2-4 yrs
- Job type Full-time
- Posted 6 Oct 2026
- Qualification Bachelor's (Engineering)
You will be taken to Mahindra & Mahindra’s own careers page to apply. Job ID 1437156100.
Job description
Responsibilities & Key Deliverables
The objective of Support Engineer is providing remote diagnostic assistance and technical support for vehicles through connected vehicle platforms, telematics systems, diagnostic tools, and dealer support channels.
1) Technical Helpdesk Support - Monitor and analyze vehicle health data received through telematics and remote diagnostic platforms, perform remote fault diagnosis of IC engine vehciles & Electric vehicles therby improve vehicle uptime through proactive technical intervention
2) Data Analysis & Reporting - Analyze recurring field issues and identify trends / failure patterns and report diagnostic findings
3) Knowledge Management - Develop and maintain troubleshooting guides in support reporsitory by working closely with technical team
4) Helpdesk Ticket Management - Track and manage support tickets from initiation to closure, maintain records of diagnosis and corrective actions, prioritize cases based on vehicle downtime, customer impact and severity
Preferred Industries
Automobile
Education Qualification
BE/B.Tech in Automobile Engineering/Mechanical Engineering/ Electrical & Electronics engineering/Mechatronics
General Experience
Around 2 to 4 years experience in technical support in Automotive industry