Developer Advocate, Developer Solutions and Engineering Team

Do you want to help build the world’s greatest Developer Advocacy team? Amazon is seeking a dynamic problem solver, who will be responsible for all aspects of supporting developer accounts for the Amazon Appstore. In this role, you will be a part of a team of exceptionally driven, customer-obsessed specialists who strive to provide best-in-class support to a growing international community of developers. You will work directly with developers resolve queries, recommend best actions, analyze trends and drive solutions that meet and exceed developer needs. As a Developer Advocate, you will interact with both external developers and internal teams via multiple communication channels to drive solutions to meet developer needs.

Key job responsibilities

• Work with external developers to understand how they interact with the Amazon Appstore.
• Dig into the details of a system or process to address customer problems
• Provide valuable feedback to business and development teams to help shape tools, processes, and systems related to the developer journey
• Identify patterns and trends within inbound contact activity across developers and conduct deep dive analysis in order to provide concise verbal and written reports to leadership.
• Propose and drive innovative solutions and projects to improve the developer experience and support