Digital Journey Owner

Job Requirements About the Role The Digital Journey Owner will lead and manage the bank’s digital transformation initiatives in alignment with long-term strategic objectives. This role involves close collaboration with cross-functional teams to identify and implement digital capabilities that enhance client experiences. The role holder will be responsible for driving innovation, ensuring operational efficiency, and delivering best-in-class digital solutions.

Key Responsibilities Primary Responsibilities

• Drive and implement the bank’s digital strategy in alignment with organizational values, objectives, and priorities.
• Collaborate with cross-functional teams to gather requirements and promote new digital capabilities.
• Monitor and report monthly performance against digital transformation spend and value targets.
• Manage relationships with third-party digital delivery partners, ensuring performance against agreed SLAs and KPIs.
• Work closely with the IT Digital Transformation team to review performance and suggest improvements.
• Ensure adherence to regulatory guidelines and internal compliance standards.
• Prepare dashboards and reports on key metrics for senior management.
• Foster a culture of agility, elite performance, and innovation across the digital transformation team.

Secondary Responsibilities

• Develop and maintain training materials and documentation for internal business users; coordinate ongoing training sessions.