Max Healthcare
Healthcare, Pharma & FMCG
Digital Query - Marketing
- Location India, UTTAR PRADESH, Noida, Cluster 1, Max Noida 128, Noida 128 - Max Super Speciality Hospital
- Experience 2-5 yrs
- Job type Full-time
- Posted 13 Oct 2026
You will be taken to Max Healthcare’s own careers page to apply. Job ID MHC/29627.
Job description
Key Responsibilities 1. Digital Query Management
- Monitor and respond to patient queries received through:
- Website
- Social media platforms
- Google Business Profile
- Digital campaigns
- Online enquiry forms
- Chat/CRM platforms
- Ensure all queries are responded to within the defined TAT.
- Provide accurate information regarding doctors, specialties, services, OPD timings, packages, locations, and appointment processes.
- Escalate medical or clinical queries to the appropriate department/doctor instead of providing medical advice independently.
2. Lead Management
- Capture and maintain all digital leads in the CRM/system.
- Categorise enquiries based on specialty, doctor, service, location, and requirement.
- Coordinate with the concerned OPD/appointment team for appointment booking.
- Follow up on unanswered or pending leads.
- Maintain proper lead status and closure remarks.
