Director, Actuarial Services

The Director of Core Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high level of customer service; developing and maintaining strong operational controls; recruiting and coaching leadership staff; crafting long-term strategic planning; and creating and monitoring budgets. The Director role will drive continuous improvement and fundamentally transform the day-to-day business overseeing strategic objectives, regulatory activities, and technological innovations to better the business.

Responsibilities

Serving Clients

• Act as senior leader for clients and advisors looking for executive presence in plan level issue situations.
• Serve as senior decision maker on escalated items.
• Develop, Maintain and Revise daily production reports, SLA and Metrics.
• Plan and organize workflows in order to meet operational service commitments.
• Develop professional relationships with internal teams to help support our teams and our clients.

Strategic Activities

• Collaborate with internal clients Employer & Sponsor Services, Participant Services, Relationship Management and Sales to building services and support processes.