You will be taken to Oliver Wyman’s own careers page to apply. Job ID R_362859.
Job description
Company: Mercer
Description
Director - Change & Learning Lead (G)
We are seeking a dynamic Change & Learning Enablement Manager to drive adoption excellence for the the Commercial team, including the MPower CRM Program. This role is central to our mission to transform how Marsh supports clients through modern, intelligent technology solutions. You will partner with transformation leaders, product teams, and stakeholders to orchestrate change initiatives that enable our commercial teams to embrace new capabilities and realize measurable business value.
Purpose Support the successful adoption of MPower by planning and executing change management and learning activities for product enhancements, global initiatives, and continuous improvement efforts. This role partners with the Change Lead and product teams to deliver consistent, high-quality enablement experiences while executing the MPower Change Playbook.
We will count on you for
Change Execution
Execute the MPower Change Playbook to deliver consistent change, communications, learning, and adoption activities across product enhancements and global initiatives
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Drive AI readiness and acceleration for emerging MPower capabilities
Coordinate stakeholder engagement, readiness activities, and implementation plans
Track risks, issues, and change impacts across assigned initiatives
Serve as a primary point of contact for readiness and adoption questions.
Learning & Enablement
Develop comprehensive enablement plans for new capabilities and enhancements
Coordinate training delivery and manage learning schedules across multiple geographies
Partner with subject matter experts to ensure learning content is accurate, relevant, and user-focused
Manage the learning calendar and reinforce adoption through follow-up activities
Collect and act on learner feedback to continuously improve enablement effectiveness
Communications & Engagement
Execute global communications and awareness campaigns aligned to program milestones
Develop leader toolkits, release communications, FAQs, and job aids for diverse audiences
Ensure consistent messaging across commercial audiences through centralized communication governance
Tailor communications for different stakeholder groups (executives, managers, end-users)
Measurement & Continuous Improvement
Monitor adoption metrics, learner feedback, and engagement indicators
Identify opportunities to improve enablement based on user insights and program data
Maintain comprehensive change documentation and implementation artifacts for audit and reference
Build dashboards and reports that track program health and adoption progress
Illustrative Activities
Execute the MPower Change Playbook for quarterly and ad-hoc releases
Coordinate launch communications and awareness campaigns for new CRM enhancements
Facilitate office hours, learning sessions, and town halls for end-user support
Prepare leader briefing materials and executive summaries
Update stakeholder and readiness trackers; escalate blockers and risks
Support global adoption campaigns and pilot programs
What you need to have
5+ years of change management, learning enablement, or program management experience
Demonstrated ability to develop and execute change playbooks and adoption strategies
Strong project management skills with ability to track multiple workstreams simultaneously
Excellent written and verbal communication with ability to tailor messaging for different audiences
Proficiency with learning management systems (LMS) and digital content tools
Experience coordinating training delivery and managing learning logistics
Track record of driving adoption and measuring program impact
What makes you stand out?
Experience with enterprise CRM systems or similar complex software implementations
Familiarity with change management frameworks (ADKAR, Prosci, or similar)
Background in financial services, insurance, or professional services
Knowledge of learning design principles and instructional design concepts
Experience using data and analytics to drive decision-making
Exposure to Agile or iterative development environments
What We Value
Proactive mindset: You anticipate barriers and take initiative to solve problems
Stakeholder focus: You understand diverse perspectives and build alignment across groups
Continuous learner: You stay current with emerging practices in change and learning
Attention to detail: You produce high-quality, polished deliverables
Resilience: You adapt quickly to shifting priorities in a fast-moving program
Collaboration: You build productive partnerships across teams and geographies
What We Offer
Opportunity to shape adoption strategy for a transformational program impacting thousands of users
Exposure to enterprise transformation, governance, and technology leadership
Professional development and learning opportunities
Collaborative, supportive team environment
Flexible working arrangements
Why join our team
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
