Director

Job Title: DirectorWork Type: PermanentLocation: DLF Downtown, Sector 25A Phase 3, Block 3, Gurugram, IND

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

YOUR NEW ROLE

• The Manager, B&PB is responsible for the leadership, development and capability uplift of the Deal Ready Associates to support bankers to deliver a superior customer service for all lending transactions. You will drive operational efficiency and productivity and ensure we meet our risk and compliance obligations whilst supporting our customers to achieve their goals.
• The function covers all type of lending including simple and complex loans, increases, decreases and renewals. The role has direct accountability for input quality, file compliance, operational efficiency, customer NPS and time to decision for all B&PB initiated lending. The role is key to enable the B&PB business performance and growth by creating a customer focused service excellence culture, supporting bankers in meeting customer needs and driving an effective and efficient operations