Director - Program & Project Management

Job Responsibilities

1Leverage extensive expertise to assess project impacts considering crosseffects and alternative actions while building crossgeo crossfunctional and partner relationships to elevate the ES brand

2Develop the ability to consistently demonstrate transformation execution thought leadership to the customer during times of ambiguity or conflict

3Drive largescale highrisk engagements with multiple workstreams ensuring strategic alignment and future account growth

4Focus on governance stakeholder alignment quality checks and overall project structure to provide comprehensive oversight and ensure full accountability for the project

5Coach and mentor junior EMs Senior Engagement Managers Engagement Managers and Associate Engagement Managers and lead Senior Engagement Managers in large complex projects

6Lead the delivery team throughout the engagement often in collaboration with a services partner

7Manage the engagement governance timeline scope risk change management resourcing reporting and financials

8Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered

9Understand the goals and align the deliverables accordingly

10Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success