ECS Operations Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title ECS Operations Specialist

Role Overview The Operations Specialist is responsible for processing high-volume client requests by following standardized procedures and utilizing automation tools to improve efficiency. The primary focus of this role is completing credit card processing requests accurately and efficiently. Most requests are initially handled through an automated bot workflow. When the automation cannot successfully complete a request, the specialist performs a detailed manual review, researches the data across multiple applications and completes the process according to established procedures. What will you do as a ECS Operations Specialist :

• Manage recurring client inquiries that follow established patterns and documented workflows.
• Utilize automated bot workflows and related tools to support automated processing of routine requests.
• Perform manual review and processing when the Bot is unavailable or unable to resolve an inquiry.
• Complete manual credit card processing requests accurately and within expected timeframes.
• Follow documented procedures to ensure consistency, compliance, and operational efficiency.