Ericsson
Global Technology & Product Companies
Engineer - AO
- Location Noida, Uttar Pradesh, India
- Experience 3-6 yrs
- Job type Full-time
- Posted 15 Oct 2026
- Qualification Bachelor's (Engineering)
You will be taken to Ericsson’s own careers page to apply. Job ID 792168.
Job description
Join our Team
About this opportunity: Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role
Key Responsibilities:
- Responsible for day to day operational performance
- To lead the team as one coherent unit and deliver as per SLAs.
- Ensuring KPI / SLA Fulfillment related to Network Surveillance.
- Ensuring high motivation level of team resources
- Providing Technical guidance and Leadership to the team members
- To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc
- To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
- To ensure new nodes are integrated as per the standardized processes.
- To predict man-power requirements
- SLA reporting for Ticket. (Response & resolution)
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
