Executive Director - Customer Success

Job Summary

As an Executive Director within the HR Employee Experience organization, you will lead regional execution of customer success and business engagement strategies across the Asia Pacific (APAC) region. In this role, you will serve as a primary interface for HR and senior business leaders, ensuring enterprise initiatives across HR and Technology are adopted effectively and deliver measurable outcomes. You will operate within the Business Engagement and Adoption pillar of the Employee Success organization, focused on driving stakeholder engagement, scaling adoption, and ensuring solutions are delivering value for business and functional leaders and employees across the region.

Job Responsibilities

• Lead regional engagement with HR, Line of Business (LOB) leaders, business managers, and employee segments

• Serve as a trusted advisor to regional HR and business leadership, aligning initiatives to workforce and business priorities

• Serve as the regional representative in HR and business forums, ensuring regional insights are incorporated into execution

• Build and activate employee communities and champion networks to support adoption

• Drive adoption, usage, and satisfaction for enterprise tools and employee services

• Ensure initiatives are understood, adopted, and delivering measurable business value