Executive – Escalations
- Location Mumbai, Maharashtra, India
- Experience 2-4 yrs
- Job type Full-time
- Posted 15 Oct 2026
You will be taken to Godrej Group’s own careers page to apply. Job ID P-101824.
Job description
Job Requirements Navigate to URL to fetchJob Requirements
About Godrej Industries Group (GIG) GIG is a holding company of the Godrej Industries. We have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through our subsidiary and associate companies, across 18 countries. www.godrejindustries.com
About Godrej Capital (GCL) Godrej Capital is trusted lending partner advocating reliable, transparent, and fair lending practices backed by the legacy and trust of the Godrej Group spanning over 129 years. www.godrejcapital.com
Job Description: · Handle and resolve customer escalations within defined timelines. · Investigate complex customer issues and identify appropriate resolutions. · Coordinate with internal teams to drive timely closure of escalated cases. · Maintain accurate records and documentation of escalations. · Identify recurring issues and highlight trends for process improvement. · Ensure adherence to company policies, processes, and service-level agreements. · Communicate effectively with customers and internal stakeholders. · Support the team in reducing repeat escalations and improving customer satisfaction. job descriptions
Work Experience 2-4 years
Benefits Benefits
