Executive

Key Responsibilities: 1. Order Processing & General Customer Inquiries

• Process and verify customer orders to ensure accuracy and timely fulfillment.

• Address inquiries related to orders not received, including investigating delivery delays or missing items.

• Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution.

• Resolve general customer inquiries regarding product availability, pricing, and order status.

• Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries.

2. Store Queries (Next Stores)

• Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items.

• Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock.

• Liaise with relevant teams to facilitate product availability and deliveries to stores.

3. International Customer Support (Multilingual)

• Handle inquiries from international customers regarding orders not received, tracking information, and returns.

• Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services.