EXL
IT Services & IT-BPM
Executive
- Location Pune, Maharashtra, India
- Experience Fresher
- Job type Full-time
- Posted 12 Oct 2026
- Qualification Bachelor's
You will be taken to EXL’s own careers page to apply. Job ID 20869.
Job description
Key Responsibilities
- Handle customer contacts via voice and chat.
- Resolve queries efficiently and professionally.
- Adhere to all compliance, data protection, and quality requirements.
- Accurately document customer interactions.
- Take ownership of customer issues through to resolution.
- Escalate complex cases when required.
Success Measures
- CSAT and quality scores
- Productivity and adherence
- First Contact Resolution (FCR)
- 100% compliance with regulated processes
Responsibilities
They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
Requirements
Graduate 0 - 1 year
