Experience Delivery Lead

What success looks like in this role

• Provides Service Integration and Management (SIAM) support or serves as service manager for internal support of a client and strategic partner engagements.

Security Integration and Management

• Responsible for the day-to-day delivery of SIAM process including:

o Supporting collaborative working between vendors and between Unisys teams, o Monitoring tickets within service management tooling, both Unisys and vendors against targets for completeness, quality etc., o Working with SLM and reporting managers to ensure specific process targets are reported and tracked, o Tracking process related activities within each obligation tracker (Unisys and vendors) and gathering key information / evidence of fulfilment, o Facilitating process specific meetings, where required (including ensuring specific inputs, outputs and agenda have been created), and o Providing input into the development of any documentation related to specific process areas.

• Maintains SIAM procedural documents and any related policies.
• Oversees vendor performance:

o Acting as escalation point for any responsible process related issues, and o Attending performance reviews with vendors (as required), to review operational performance including fulfilment of service levels and key performance indicators.