Facilities Operations Lead, Bengalaru

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Job Description

Primary Duties & Responsibilities 1) Global REF Operating Model Adoption (Standards & Ways of Working)

• Represent the Bengaluru GCC within the REF operating model; ensure site execution follows REF standards, governance rhythms, and reporting requirements.
• Implement and maintain standardized ways of working (e.g., governance packs, KPI definitions, reporting formats, escalation paths, change control routines).
• Contribute site insights, lessons learned, and improvement opportunities to regional/global REF forums and drive replication of best practices where applicable.

2) IFM Governance & Contract Management (ISS)

• Act as Takeda’s senior local point of contact for ISS and lead the site governance cadence (weekly/monthly/quarterly as appropriate).
• Maintain clear scope and service expectations aligned to the global IFM framework (MSA), applicable local SOWs, and Takeda policies; drive disciplined change control and documentation.
• Hold the IFM partner accountable for contractual performance, operational discipline, service quality, and continuous improvement commitments; challenge constructively and escalate when outcomes, risks, or budget integrity are threatened.