Facility Manager

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Job purpose : Responsible for Operation and Maintenance of Utility Equipment’s in maintenance dept. and good knowledge on critical spare parts management.

Main Accountabilities

Responsibilities · Develop, implement and manage soft facility management services across the manufacturing plant, offices and associated facilities. · Ensure all soft services are delivered in accordance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), statutory requirements and company standards. · Manage and coordinate all soft services including Housekeeping, Security, Landscaping, Waste Management, Pest Control, Food & Canteen Services, Creche, Gym and Staff Transportation. · Ensure a clean, safe, hygienic and well-maintained environment across the manufacturing plant, office areas, common areas and external premises. · Act as the primary point of contact for the client/user departments for all soft service-related matters. · Plan, coordinate and monitor manpower deployment, attendance, shift rosters, productivity and performance of all soft service teams. · Manage service partners and contractors, ensuring compliance with contractual requirements, agreed manpower, scope of work, SLAs and KPIs. · Conduct regular inspections of facilities and services, identify gaps and ensure timely corrective and preventive actions. · Establish and maintain service standards, checklists, SOPs and work instructions for all soft services. · Ensure effective coordination between soft service teams and other facility functions including Technical, EHS, Security, Projects, Procurement, HR and Finance. · Drive initiatives for continuous improvement in service quality, operational efficiency, employee experience and cost optimization. · Monitor service-related complaints and requests and ensure timely resolution with proper escalation where required. · Prepare and submit regular MIS, performance reports, manpower reports, incident reports and other management reports as required. · Ensure proper documentation and maintenance of all service records, inspection reports, attendance records, training records, licenses, certificates and statutory documents. · Ensure compliance with all applicable company policies, statutory requirements, Labour laws, health and hygiene standards and client requirements. · Manage service audits and inspections, identify non-conformities and coordinate closure of observations within agreed timelines. · Support budget preparation and monitor operating expenditure for all soft services against approved budgets. · Identify opportunities for cost optimization without compromising service quality, safety, hygiene or employee experience. · Conduct regular review meetings with service partners and monitor performance against agreed KPIs. · Manage escalation of service issues and ensure effective communication with stakeholders. Housekeeping & Hygiene : · Manage housekeeping services across plant areas, offices, common areas, washrooms, cafeteria, recreational areas and external areas. · Establish and monitor housekeeping standards, cleaning schedules, hygiene protocols and quality inspection systems. · Ensure adequate manpower, equipment, cleaning materials and consumables are available. · Conduct regular hygiene and cleanliness audits and ensure timely corrective action. · Ensure appropriate cleaning practices for a clean room manufacturing environment, including segregation of areas based on hygiene and operational requirements. · Monitor washroom hygiene, consumables, deep cleaning, periodic cleaning and pest-related issues. Security Services : · Manage outsourced security services and ensure effective deployment of security personnel across the plant and associated facilities. · Monitor access control, visitor management, vehicle movement, material movement, gate operations and security protocols. · Ensure security personnel are properly trained, groomed and deployed as per approved deployment plans. · Coordinate with the client's security/administration team on security-related matters. · Ensure security incidents, breaches and observations are reported, investigated and appropriately closed. Landscaping & External Area Management : · Manage landscaping and horticulture services for the plant, office and external areas. · Ensure proper maintenance of lawns, plants, trees, gardens and other landscaped areas. · Monitor irrigation, pruning, fertilization, plantation and seasonal maintenance activities. · Ensure external areas, roads, pathways, parking areas and common spaces are maintained in a clean and presentable condition. · Drive water-efficient and sustainable landscaping practices wherever feasible. Waste Management : · Manage complete waste management operations including collection, segregation, storage, transportation and disposal. · Ensure appropriate segregation of recyclable, organic, general and other categories of waste as applicable. · Ensure compliance with applicable environmental and waste management regulations. · Coordinate with authorized waste collection and disposal agencies. · Maintain required records, manifests, certificates and other statutory documentation. · Drive initiatives to reduce waste generation, improve segregation and increase recycling/recovery. Pest Control : · Manage comprehensive pest control services across the plant, offices, cafeteria, canteen and external areas. · Ensure preventive pest control schedules are implemented and monitored. · Review pest activity trends and ensure appropriate corrective measures. · Ensure use of approved chemicals and safe pest control practices. · Maintain treatment records, reports and statutory documentation. Food, Canteen & Cafeteria Management : · Manage outsourced food, canteen and cafeteria operations to ensure quality, hygiene, safety and service standards. · Monitor food quality, hygiene, menu, pricing, service levels and customer satisfaction. · Ensure compliance with applicable food safety and hygiene requirements. · Conduct regular inspections of kitchen, food preparation, storage, serving and dining areas. · Monitor vendor manpower, equipment, consumables and service performance. · Coordinate with EHS/Quality teams on food safety, hygiene and statutory requirements. · Review feedback from employees and drive improvements in food quality and service. Creche & Gym Management : · Manage operations of the employee creche and gym facilities, ensuring service quality, cleanliness, hygiene, safety and user experience. · Ensure appropriate staffing, operating schedules, housekeeping and maintenance coordination. · Ensure applicable licenses, certifications, records and statutory requirements are maintained. · Monitor user feedback and service utilization and recommend improvements. · Ensure appropriate safety and emergency arrangements are in place. Staff Transportation : · Manage outsourced staff transportation services including buses, cabs and other employee transportation arrangements. · Monitor route planning, schedules, vehicle deployment, punctuality and service quality. · Ensure transport vendors comply with agreed contractual, safety and statutory requirements. · Monitor driver conduct, vehicle documentation, permits, insurance and fitness requirements. · Review transportation-related complaints and ensure timely resolution. · Coordinate with HR and employees on transportation requirements and service improvements. Quality, Compliance & Customer Service : · Establish service quality standards and monitor performance through regular inspections, audits and KPI reviews. · Conduct periodic audits of all soft services and ensure closure of observations. · Develop and maintain SOPs, checklists and service standards for all soft service functions. · Maintain a strong focus on employee experience, responsiveness and customer satisfaction. · Ensure all service providers comply with applicable Labour laws, statutory requirements and company policies. · Coordinate with EHS and other relevant functions to ensure that soft service operations comply with site safety and environmental requirements. · Promote a culture of cleanliness, hygiene, discipline, service excellence and continuous improvement. Vendor & Contract Management : · Manage all soft service contractors and ensure delivery in accordance with contractual scope. · Review manpower deployment, attendance, productivity, consumables and service performance. · Conduct monthly performance reviews with service partners. · Validate service reports, manpower deployment and performance before certification of invoices. · Identify service gaps, initiate corrective actions and recommend contractual remedies where required. · Support procurement and contract renewal activities, including scope definition, manpower assessment and performance evaluation. undefined Behavioral requirements: