Field Resource Specialist

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Responsibilities

• Manage end-to-end execution of contractual PM services in the Philippines.
• Ensure compliance with defined processes, systems, and contractual SLAs. Avoid Penalties & Revenue Leakage
• Coordinate with Field Service Coordinators (FSC), Territory Managers (TM), and Customer Success Managers (CSM) to ensure smooth operations.
• Ensure accurate and updated records to support effective PM planning and execution.
• Maintain and publish a consolidated PM tracker with performance insights.
• Identify challenges, drive corrective actions, and implement improvement plans to enhance PM closure rates
• Manage EER documentation by extracting completed PM data, validating accuracy, and accurate customer billing processes
• Consistently drive execution to meet timelines and delivery targets.
• Represent NCR in a professional manner that enhances brand reputation and customer trust.

Key Skills & Competencies

• Strong coordination and stakeholder management skills
• Excellent communication and problem-solving ability
• Ability to manage multiple priorities and deadlines
• Proficiency in data tracking, reporting, and analysis