Field Service Engineer 1

In this Role, Your Responsibilities Will Be:

• Overall responsibility for on-site service job execution and completion with satisfaction to customer
• Ensure executing services in accordance with Emerson Standard procedures and operations are carried out within time schedule.
• Prepare detailed site visit report / MOM and arrange signed off from customer after completion of each job.
• Promptly respond to customer’s queries and complaints, escalating when necessary and ensuring that corrective action is taken by own organization and by customer organization.
• Ensure Emerson Quality Management System and Procedures / Work Instructions are followed, and standards are maintained.
• Provide technical assistance and support to Project / Engineering department, on demand basis.
• Keep up-to-date knowledge on new services and product offered by Emerson Analytical System. Maintain technical awareness of new technology and share the knowledge with the service team members.
• Provide installation, commissioning, AMC and ARC service support and Maintain AMC/ARC calendar up to date.
• LTSA, Shutdown and Audit management.
• Keep service visit data / reports / back-up up-to-date on Service for various service calls.
• Detailed knowledge on Gas and Liquid Analytical System along with Sample handling and supporting system.
• Work Experience on Products like Gas Analyzers, Liquid analyzers, Steam and Water Analysis System (SWAS), GC, Sample Handling System, Gas Detectors, Digital communication protocols, CEMS, Shelter and Logic, HVAC, Brief knowledge of Refinery process, Power Plant process etc.