You will be taken to Philips’s own careers page to apply. Job ID 587251.
Job description
Job Title Field Service Engineer - Cath Lab Job Description Title: Field Service Engineer - Cath Lab Location: Jabalpur
The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise.
Job Responsibilities
Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
Explore opportunities
Find Your Next MNC Job
Stop checking thousands of career pages. Find MNC jobs in one place.
Find. Explore. Apply. Discover jobs from leading companies in one place and apply directly on their official career websites.
01
Discover MNC Jobs
Browse fresh opportunities from 1000+ top companies in one place.
02
Open the Opportunity
Select the job that matches your skills, location and experience.
03
Apply on Official Website
Apply directly through the company’s official career page.
Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.
Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.
Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.
Minimum required Experience: 4 to 8 years of experience on Cathlab, Xray, C-arm with IT, Network knowledge and good communication skills.
Preferred Skills:
Regulatory Compliance
Data Analysis & Interpretation
Root Cause Analysis (RCA)
Troubleshooting
Escalation Management
Service Operations
Technical Documentation
Customer Service
KPI Monitoring and Reporting
Product Installation
Product Repair & Maintenance
How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
#LI-PHILIN
Don’t Miss Your Next MNC JobGet job updates in our community›
