Global eCommerce CRM Administrator – Customer Experience Product Owner

In this Role, Your Responsibilities Will Be:

- Own day‑to‑day administration and operational stability of Salesforce CRM and eCommerce‑related configurations

- Act as the primary administrator for users, roles, permissions, markets, experience settings, and access controls

- Capture, synthesise, and analyse Voice of Customer insights from customers, Sales, and Service across CRM and eCommerce journeys

- Translate insights into clear problem statements, priorities, and recommendations for the CX Product Owner

- Support functional testing, UAT, release validation, and post‑release stabilisation activities

- Partner with the CX Product Owner to support feature delivery, rollout, and scaling across brands and regions

- Ensure new features are operationally ready for launch, including testing coverage, enablement readiness, and dependency alignment

- Act as a key execution liaison between DCX, Development, CRM, IT/ERP, Analytics, and business stakeholders

- Proactively identify experience gaps, recurring issues, and systemic improvement opportunities to inform roadmap decisions

Who You Are

You are customer‑centric, detail‑oriented, and execution‑focused, with a strong sense of ownership for platform stability and experience quality. You are comfortable working in a product‑led, cross‑functional environment and thrive in roles that require coordination, prioritisation, and continuous improvement. You balance technical understanding with strong business and stakeholder engagement skills, and you bring energy, accountability, and follow‑through to everything you do.