Global HR Operations Senior Specialist – Contingent Workforce

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do BCG’s central Contingent Workforce team, branded as Contingent IQ, supports the engagement and onboarding of contingent workers and client-facing contractors across BCG. As part of the Concierge support model, the team partners closely with senior stakeholders, vendors, Procurement, Finance, and other internal teams to deliver a high-touch, compliant, and operationally effective onboarding experience. The HR Operations Senior Specialist - Concierge Operations will be part of the regional structure for the front-facing Concierge team. This role is accountable for the day-to-day management of Concierge operations within the EMESA region, including oversight of intake, stakeholder coordination, approvals follow-up, contracting coordination, vendor engagement, and handoff into downstream operational processes. The role will also act as a key escalation point for the back-office team and support region-specific CIQ operational questions, helping ensure consistent service delivery and strong operational alignment across the global model.