GM -Head -Mobility Service Management
- Location Pune, Maharashtra, IN
- Experience 12-15 yrs
- Job type Full-time
- Posted 7 Oct 2026
You will be taken to Vodafone Idea Ltd.’s own careers page to apply. Job ID 1434639233.
Job description
Role
GM -Head -Mobility Service Management
Function / Department
Technology
Location
Pune
Job Purpose
Lead the Service Modeling & Management function for PAN India Mobility Services with end-to-end accountability for service assurance, customer experience, service performance governance, service modeling, service analytics, and operational excellence.
The role is responsible for defining and governing service models across Mobility, Enterprise, Digital, and Core Network domains by correlating network KPIs, customer experience indicators, service dependencies, and business impact. The incumbent will drive a customer-centric operational framework that enables proactive issue detection, faster restoration, predictive service assurance, and continual service improvement across the telecom ecosystem.
Key Result
Areas/Accountabilities
1. Service Modeling & Service Architecture
- Define and maintain end-to-end service models for Mobility services.
- Establish service dependency mapping across RAN, Transport, PACO, Cloud, IT and Digital platforms.
- Develop customer journey-based service models and experience frameworks.
- Create service hierarchy, topology correlation and impact analysis models.
- Build service-aware operational frameworks for proactive service assurance.