Gold Loan Authorizer - Gold Loan - Sales - Delhi - Uttam Nagar (Part 02) - J Grades

Role Purpose

To drive efficient, compliant, and customer-centric branch operations for the Gold Loan business, ensuring seamless execution of end-to-end processes including disbursement, servicing, custody, and regulatory adherence, while supporting business growth and superior customer experience.

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Key Responsibilities

1. Branch Operations Management

• Oversee end-to-end gold loan operations including sourcing support, appraisal coordination, disbursement, renewals, and closures

• Ensure adherence to defined TATs and operational SLAs across all customer transactions

• Manage daily branch activities including cash handling, documentation, and transaction processing

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2. Gold Loan Process & Custody Management

• Ensure secure handling, storage, and audit of pledged gold and related documentation

• Maintain strict control over gold custody, vault operations, and reconciliation

• Monitor adherence to valuation standards and internal guidelines for gold appraisal

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3. Compliance & Risk Management