Tata Capital
Gold Loan Officer - Gold Loan - Sales - Mumbai - Borivali - (J1-J3)
- Location Maharashtra, India
- Experience ~1-4 yrs
- Job type Full-time
- Posted 8 Oct 2026
You will be taken to the employer’s own careers page to apply.
Job details
- Qualification
- BCA / Bachelor's
- Job ID
- 53201
Job description
Role Purpose
To drive gold loan sourcing, appraisal, and customer servicing at the branch level by ensuring accurate loan processing, strong customer engagement, and compliance with operational and regulatory standards.
Key Responsibilities
1. Customer Acquisition & Business Generation
- Source gold loan business through walk-ins, local references, and field activities
- Achieve monthly disbursement and portfolio growth targets
- Generate leads through referrals and cross-sell financial products (insurance, loans, etc.)
2. Gold Appraisal & Loan Processing
- Conduct gold valuation (purity testing, weight verification) as per company standards
- Process loan applications including documentation, KYC verification, and data entry
- Ensure accurate loan disbursement, renewal, and closure within TAT
- Counsel customers on eligibility, interest rates, and repayment terms
3. Customer Relationship & Service
- Handle customer queries (walk-in, phone, email) and provide product guidance
- Build strong customer relationships to drive repeat business and retention
- Conduct follow-ups for renewals, collections, and overdue cases