Graduate Engineer, Operations

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

We are looking for a motivated and detail-oriented NOC L1 Engineer to join our Network Operations Center (NOC) team in Bangalore. The ideal candidate will have a background in telecommunications, basic hands-on experience in KPI monitoring and incident management, and the willingness to work in a 24×7 operational environment.

Key Responsibilities

• Monitor network performance and service KPIs on a real-time basis.
• Identify, analyze, and report network alarms, alerts, and performance issues.
• Create, log, and manage incidents/tickets in accordance with defined SLAs.
• Perform initial troubleshooting and follow standard operating procedures (SOPs).
• Escalate incidents to L2/L3 teams as per escalation matrix and guidelines.
• Coordinate with internal teams and, where required, external vendors for issue resolution.