Kotak Life Insurance
Grievance - Manager - L3 - Mumbai (Intellion Square - HO)
- Location KLI - Mumbai - Intellion Square - HO, Mumbai, Maharashtra, India (MU6W)
- Experience 8-13 yrs
- Posted 7 Oct 2026
You will be taken to the employer’s own careers page to apply.
Job details
- Job ID
- JOB10892
Job description
Managing customer grievances received from all touchpoints and strict adherence to the Regulatory & Internal TATs
Ensuring adherence to quality parameters laid for grievance handling
Data Reconciliation
Risk and Compliance management
Managing Senior Management Escalations
Managing Social Media Escalation
Managing Banking Partners and Internal Stakeholders
End to End management of Grievance function as a whole