GSOC Operator

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The GSOC Operator, assigned to one of Pinkerton’s largest global clients, will lead the day to day activities assigned by the Supervisors induringssigned shifts within the client's centre. The Operator is responsible for managing alarms and assessing the priority of alarms and dispatching accordingly.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.

• Complete email communications regarding alarms as the process dictates.

• Receive proper shift handing and taking over of pending alarms action list.

• Manage alarms, ascertain the priority, and dispatch accordingly.

• Acknowledge alarm priorities as noted within the SLA.

• Update tickets received (Trouble Ticket), assign based on the concern, and complete follow up/closure.

• Create tickets for malfunctioning and excessive alarms.