Guest Service Associate - Front Office

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines. Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Front Office team in Chennai, India. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing daily front office operations with professionalism and efficiency. You will play a vital role in creating memorable guest experiences and ensuring smooth hotel operations through your attention to detail, collaborative spirit, and commitment to excellence. **Guest Services & Customer Relations**

• Greet guests warmly and professionally, providing swift and seamless check-in and check-out experiences
• Address guest inquiries and resolve complaints in a timely and empathetic manner, consistently exceeding expectations
• Maintain detailed records of guest interactions and preferences to enhance personalized service delivery