Tata Teleservices
Hub Lead
- Location Hyderabad, Telangana, India
- Experience 10-16 yrs
- Job type Full-time
- Posted 12 Oct 2026
- Qualification Bachelor's
You will be taken to Tata Teleservices’s own careers page to apply. Job ID 2596.
Job description
Job responsibility
- Must be into strategic hands on in business transition & Process Simplification.
- Automation and AI Implementation exposure will be given preference.
- Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined for this process) for Priority customers
- Handling of escalations on Voice & Data products
- Handling team KPIs/KRAs
- Keeping the team continually motivated in achieving the team goals
- Developing a strong bonding between the members in the team so that they can share the same collective goal
- Creating an environment of collecting, sharing and implementing of customer feedback
- Responsible for planning and execution of the day to day operational parameters of the team
- Ensure statutory compliance and compliance to all internal & external audits
- Develop high level of customer focus within the team
