Implementation Engineer

BlueOptima is an engineering intelligence platform trusted by some of the world's largest banks, insurers, and enterprises. We give CTOs, CIOs, and engineering leaders the objective data they need to measure software engineering productivity, prove AI ROI, and reduce delivery risk. The conversation we sit in the middle of is one of the most pressing in enterprise technology right now. Every large organisation is rolling out AI coding tools and nobody can tell their board whether it is actually working. We can. Our research and our platform provide the answer, and we are building the commercial engine to get that message in front of the people who need to hear it.

We are seeking a proactive and technically minded Implementation Engineer to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients. This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction. Key Responsibilities

• Lead the onboarding process for new clients, including project planning, setup, and technical implementation