IN · Manager · SAP C4C · SAP · Advisory · Gurgaon

Job Description & Summary: A career within….

Job Position Title

Manager_ SAP C4C_Enterprise APP SAP _ Gurgaon_ LOS Advisory

Responsibilities

SAP C4C (Cloud for Customer) is SAP's cloud-based Customer Relationship Management (CRM) solution, combining sales and service functions (SAP Sales Cloud & Service Cloud) to manage customer interactions, streamline processes, and improve engagement across sales, marketing, and service teams, accessible on any device with a mobile-first, user-friendly SAP Fiori interface. It's a Software-as-a-Service (SaaS) offering that integrates with backend systems like SAP ERP, providing a unified view of the customer and features for account management, opportunity tracking, social media integration, and real-time analytics.

Key Features & Components

• Modules: Includes SAP Cloud for Sales

(opportunity, account management, pipeline) and SAP Cloud for Service (case management, support).

• Mobile-First:

Designed for easy access and use on mobile devices for field sales and service reps.

• User Experience: Built on SAP's Fiori design

principles for simplicity and ease of use.

• Integration: Connects with social media

(Facebook, LinkedIn) and other enterprise systems (ERP, email clients like Outlook).

• Architecture: A multi-tenant SaaS platform

hosted on SAP's cloud, with quarterly updates.

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Mandatory skill sets

SAP C4C

Preferred skill sets

SAP C4C

Years of experience required

7 -9 years

Education qualification

Btech MBA MCA MTECH