India - Default Template
- Location Bangalore HQ, Chennai Regional Office
- Job type Full-time
- Posted 6 Oct 2026
- Qualification Bachelor's
You will be taken to Tekion’s own careers page to apply. Job ID d5a8de64-6cb3-4a5e-bb3a-3e3f3d7fed83.
Job description
ABOUT TEKION
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Summary: Provides technical support to customers by diagnosing and resolving software and hardware issues, ensuring customer satisfaction, and contributing to the development of support documentation and processes.
Duties & Responsibilities:
- Respond to customer inquiries via phone, email, or chat, providing timely and accurate technical support.
- Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.
- Document customer interactions, issues, and resolutions in the support ticketing system.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.