Infra Managed Service Assoc Manager

Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project SAM_India Ops. The client is Cross Client, a company that provides diverse services across multiple sectors, focusing on delivering reliable and efficient solutions to its customers.

As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments. This role involves working remotely and onsite, following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Key Responsibilities:- Managing end to end delivery of the engagement in terms of driving deliverables, KPIs and Service improvement activities Expertise to Configure efficient Identification and Reconciliation rules Monitor CMDB health and resolve conflicts between authoritative data sources. Define and maintain standard CI's, CI relationships, and CMDB Classification with relevance to the business needs. Proficient is developing HAM, CMDB process and policies documentations Maintain currency on policy and process documents. Good to have knowledge to configure, develop, enhance, and implement application maps using service mapping. MID Server configurations for Integrations & data pull (Optional, good to have) Customizes ServiceNow configuration, including custom scripts. Run and develop reports and dashboard as required. Identifies Service Improvement opportunities. Define and improve the audit & verification process; Supervise and review the execution of periodic audit. Handling Stakeholders and conducting scheduled cadence with them