Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills : Batch Scheduling Tools & Techniques Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Operations Engineer Lead, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, troubleshooting issues, and implementing solutions to enhance system performance. You will engage in monitoring system health, analyzing performance metrics, and ensuring compliance with service level agreements, all while fostering a collaborative environment that encourages innovation and efficiency.

Roles & Responsibilities: -Own administration, configuration, and ongoing support of Stonebranch Universal Automation Center (UAC) in a 24x7 production environment. -Design, implement, and optimize complex workflows, tasks, triggers, calendars, and variables to meet SLA and throughput requirements. -Manage enterprise-scale batch workloads, including dynamic and dependent workflows. -Lead onboarding, enhancement, and decommissioning of batch jobs in coordination with application and release management teams. -Monitor execution, analyze failures and performance trends, and drive root cause analysis and permanent fixes. -Configure alerts, notifications, and integrations with monitoring, ticketing, and reporting systems. -Produce operational and SLA reports using UAC logs, task instance data, and historical execution metrics. -Support audit and compliance activities (SOX/PCI), including documentation of scheduling activity, execution history, and change records. -Participate in DR planning and testing, ensuring workflow recoverability and scheduling resiliency. -Act as a senior escalation point for Priority 1 incidents and major incident calls. -Provide technical leadership and mentoring to onshore/offshore operations teams. -Maintain standards, runbooks, and automation best practices aligned with ITIL processes.