Infrastructure & Network Analyst

Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, data centre, cloud platforms, identity services, server infrastructure, and enterprise technologies.

This role will primarily focus on Azure cloud infrastructure, Active Directory, Microsoft Entra ID, Windows Server platforms, virtualization, security, and infrastructure operations. The analyst will be responsible for identifying and remediating day-to-day infrastructure issues, supporting business-critical services, delivering infrastructure projects, and contributing to the overall infrastructure architecture and operational excellence strategy.

What You'll Do

• Resolving incidents as assigned from the ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
• Make recommendations for infrastructure improvements and changes, ensuring relevant testing and CAB approvals are completed.
• Resolve major incidents outside core working hours when participating in on-call support.
• Escalate incidents and problems to the Service Delivery Manager when required and ensure timely resolution.
• Participate in disaster recovery testing, failover exercises, and business continuity planning activities.
• Maintain operational documentation, technical standards, and knowledge base articles.
• Support infrastructure modernization, automation, and cloud transformation initiatives.