IT Customer Operations Depot Technician 1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Description

The IT Customer Ops Depot Technician is a member of our hardware depot team. They are responsible for configuration and distribution of laptops for new hires and existing employee laptop swaps.

Configuration and distribution of PCs including but not limited to

• Onsite laptop provisioning and depot activities.
• Complete laptop setups and deployment for employees using standard hardware, images, and software.
• Manage physical asset inventory and update system accordingly.
• Troubleshoot and resolve hardware, software and connectivity issues discovered during provisioning process.
• Coordinate with authorized vendor(s) for PC hardware repair.

Coordinate user laptop upgrades and support during scheduled refresh process:

• Schedule meetings with users to assist with laptop swap process.
• Provide IT support related to laptop swaps.
• Coordinate and remediate laptop SWAP returns