Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related discipline
- Minimum 5 years of proven experience in an IT Service Management function, with a focus on Release Management or Change Management; Incident, Problem, or Configuration Management also considered
- Experience and knowledge of ITIL v4, including at least Foundation certification
- Strong understanding of all aspects of IT Service Management - Incident, Problem, Change, and Configuration Management
- Hands-on experience with ITSM platforms such as ServiceNow, FreshWorks, BMC, or equivalent tools
- Ability to process information and generate analysis and reports using MS Office suite
- Agile/SCRUM Software Development lifecycle experience preferred
- Proven ability to communicate effectively with stakeholders across all levels of business and IT, including senior leadership
- Strong multitasking ability and analytical problem-solving skills with minimal supervision
- Availability to support deployments outside standard business hours (one weekend and two weekday evenings per month minimum)
- Self-starter with a proactive, investigative mindset - willing to challenge assumptions and drive process rigour
- Strong interpersonal and written communication skills in English
Preferred Qualifications:
- ITIL v4 Managing Professional or Strategic Leader certification
- Experience with Azure DevOps or equivalent CI/CD tooling in the context of release governance and pipeline orchestration
- Exposure to large-scale enterprise environments, particularly within financial services or insurance
- Familiarity with containerisation technologies (Docker, Kubernetes) and cloud platforms such as Azure or AWS
Why Join Us?
- Be at the forefront of digital transformation in the insurance industry.
- Lead impactful initiatives that simplify claims processing and enhance customer satisfaction.
- Work alongside experienced professionals in a collaborative, innovation-driven environment.
Why Chubb? Join Chubb to be part of a leading global insurance company! Our constant focus on employee experience, along with a start-up-like culture, empowers you to achieve impactful results.
- Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
- A Great Place to Work: Chubb India has been recognised as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026
- Laser focus on excellence: At Chubb, we pride ourselves on our culture of greatness, where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results
- Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter
- Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment
Employee Benefits Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision-related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:
- Savings and Investment plans: We provide specialised benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
- Upskilling and career growth opportunities: With a focus on continuous learning, we offer customised programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
- Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like a hybrid work environment, an Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.
Application Process Our recruitment process is designed to be transparent and inclusive. Step 1: Submit your application via the Chubb Careers Portal. Step 2: Engage with our recruitment team for an initial discussion. Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable). Step 4: Final interaction with Chubb leadership. Join Us With you, Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey. Apply Now: Search Jobs - Chubb Careers
