KGS-Senior Analyst-Bangalore

The Senior Analyst is responsible for conducting a tasks in line with client policy to fulfil Wire Ops & Payment Investigations related requirements. You will be expected to deliver against targets for both productivity and quality along with managing your own pipeline

•Processing inward/outward payments & remittances (MT103,MT202,MT202COV,) like RTGS, Customer credits, Cover payments, Currency payments and cross currency payments. •Handling FX conversion through special rate booking application •Monitoring cancellation message like MT192, MT292 and amendment message like MT195 in SWIFT network, taking actions on message and sending confirmation mails. •Monitoring and Handing Charges Desk like MT191, MT199 requests. •Performing payment Investigation tasks in line with the process. •Acting upon the Customers Instructions prior crediting to their National Foreign Currency Account Credits (NFCA Credits) from foreign currencies and advise them via email. •Creating manual entries in ITF in case of Cross Currency Payments by routing the payment through correspondent currency bank to credit our customers National Foreign Currency Account. •Timely escalations of disputes to avoid delay in payment. •Updating and reporting the Management Information (MI) reports on daily basis. •Reconciling and generating the pending payments report. •Training new joiners by real-time and classroom training to make them equipped with the process. •Ability to determine needs for escalation to Subject Matter Coach (SMC)/Subject Matter Expert (SME) or to client •Ensure compliance with SLA, quality standards, and operational procedures.