You will be taken to American Express’s own careers page to apply. Job ID 26015107.
Job description
This role is a part of Global Supply Management-PS&O within ESS. Specifically, the position will be a critical part of Client Incentives team, responsible for the analysis, interpretation, profiling, and payments to our corporate clients as per the contractual terms and obligations in the Card Incentive System (CIS) within defined SLA. The position will be responsible for a thorough review of the contractual terms that American Express has with our corporate clients. The role will also be expected to ensure robust monitoring and reporting of various measures, initiatives, and overall delivery levels of contract set-ups.
Responsibilities
The core responsibilities of the individual will include, but not be limited to the following:
Review client incentive contracts, between Amex & it’s corp. clients, and interpret the associated financial terms.
Review financial terms in the Card incentive System and perform quality check.
Prepare incentive calculations in accordance with the financial and initiate payment process.
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Work closely with key stakeholders (GCS / ICS, Pricing, Contract Mgt, GFO, CI Payments etc.) to review the draft deals and provide inputs/suggestions to the business.
Interact with various work groups, viz. Pricing, Account Managers, Finance and Technology to identify specific areas of focus and issues requiring leadership attention, flag any pressure points, and resolve time sensitive issues.
Focus on value-add initiatives that improves process efficiency and accuracy.
Support the design and execution of a robust and sustainable model for monitoring and reporting of key measures of success for client incentives profiling.
Collaborate with Partner Operations Governance on relevant initiatives and results.
Ensure compliance with all prevalent procedures and policies linked to the process. Besides the above, the position will work closely with GSM leadership and be a part of the coordination and implementation of initiatives around operational transformation, data integrity and customer priorities.
This role may be subject to additional background verification checks.
High level responsibilities/rationale:
Execute end-to-end Corporate Client Incentive fulfilment activities, supporting complex contractual arrangements and accurate incentive payments across a large global corporate client portfolio.
Ensure timely and accurate processing of incentive calculations and payments in line with contractual terms, established procedures, financial controls, and compliance requirements.
Perform detailed validations and reconciliations, identify discrepancies or exceptions, and drive timely resolution to minimize financial, client, and operational risk.
Partner with GCS, GFO, Pricing, Contract Management, and other stakeholders to resolve fulfilment-related queries and ensure smooth execution of client incentive commitments.
Requirements
Graduate/ Postgraduate with 3-5 years of industry experience
Eye for detail, strong analytical skills, and ability to comprehend complex contractual terms into financial implications for the business.
Strong communication and influencing skills, and ability to manage multiple relationships and priorities.
Ability to develop innovative solutions using a data driven approach, multiple variables, and insights.
Good understanding of Amex products, financial processes, systems and tools (CIS, Oracle & salesforce) will be an added advantage.
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