Dentsu India
Lead Analyst
- Location India
- Experience ~5-10 yrs
- Job type Full-time
- Posted 12 Oct 2026
You will be taken to Dentsu India’s own careers page to apply. Job ID R1132579.
Job description
Job Description: Key Responsibilities
Skillsets
- Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients.
- Independently manage multiple client engagements from requirements gathering through deployment and post-launch support.
- Conduct discovery workshops, solution design sessions, and translate business requirements into scalable CX solutions.
- Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions.
- Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes.
- Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs.
- Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels.
- Design and implement integrations between Qualtrics and enterprise systems including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications.
- Develop, test, and troubleshoot API-based integrations and automated data exchange processes.
- Perform solutioning, effort estimation, scoping, and technical feasibility assessments for new opportunities.
- Lead client demos, Proof of Concepts (POCs), and pre-sales presentations showcasing Qualtrics CX capabilities.
- Act as a trusted advisor to clients by recommending CX best practices and implementation approaches.
