Lead Analyst - ServiceNow Development (ITAM)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Proposition

Enhanced visibility and control: The CMDB provides a unified, real-time view of IT infrastructure, assets, and their relationships, helping IT leaders track changes and manage incidents more effectively.

• Improved operational efficiency: By mapping the links between business services and IT infrastructure, the CMDB helps accelerate the diagnosis of service issues, understand the impact of changes, and align IT priorities with business needs.

Job Details Position Title: Lead Analyst - IT Asset Management Career Level: P3 Job Category: Hybrid Role Type: Full Time Job Location: Bengaluru