Lead Associate - AR -FNA

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Skills Required• OTC (Order to Cash) Process Knowledge• Cash Application• Account Reconciliation• Accounting Skills• Good Communication Skills• Hands-on experience with Microsoft Office (Word, Excel, and Access)• SAP knowledge is preferred• Strong analytical and problem-solving skills• Ability to multitask and prioritize workload• Fluent English (spoken and written)Experience Required• 1–2 years of experience in OTC/Accounts Receivable• Experience in a multi-location company preferred• Manage and resolve customer disputes through effective communication with customers and clients.• Perform cash application and account reconciliation activities.• Address cash application issues and follow up with customers for missing documentation and remittances.• Assist the OTC Management Team with ad-hoc tasks and special projects.• Support compliance reporting and ensure adherence to internal controls, accounting policies, and procedures.• Collaborate with Regional and Global OTC teams to manage operational requirements.• Work closely with Local, Regional Finance, and GBS teams on reporting and posting requirements.• Prepare collection reports, metrics, and management reports for controllers and leadership teams.• Use effective collection techniques to maximize cash flow and minimize aged debt.• Manage Accounts Receivable ledgers accurately and efficiently.• Provide detailed explanations and supporting documentation for AR balances during internal and external audits.• Drive continuous process improvement initiatives.• Strong knowledge of Microsoft Excel and Word (Excel skills may be tested during recruitment).• Ability to work effectively in a fast-paced environment.• Strong verbal, written, and interpersonal communication skills.• Eagerness to learn and develop new skills.