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Job description
Job Description
Job Title: Lead Consultant – Software Implementation
As a Lead Consultant, you will lead the successful implementation of software solutions for clients across multiple geographies. You will combine strong SQL and software implementation expertise with consulting, stakeholder management, and customer-facing skills to deliver projects from discovery through go-live and post-production support. This role is ideal for a detail-oriented, client-focused professional who can understand business requirements, configure and deploy product solutions, conduct testing and training, and ensure a high level of customer satisfaction. You will collaborate closely with customers and internal teams, including Product Development, Support, Pre-Sales, Sales, and Technology.
Key Responsibilities
Lead end-to-end software implementation projects from kickoff through go-live, hypercare, and transition to the support team.
Conduct business requirements workshops to understand customer needs, assess product fitment, and recommend appropriate solutions.
Design, configure, develop, test, and deploy software package solutions based on client requirements.
Use SQL for data analysis, configuration, troubleshooting, validation, and implementation support.
Collaborate with customers to define and execute User Acceptance Testing (UAT) and resolve identified issues.
Support production-readiness planning, go-live activities, and post-production support for escalated issues.
Deliver customer training on product functionality, configuration, and effective system usage.
Build and maintain strong client relationships and manage key stakeholders throughout the project lifecycle.
Create and maintain project documentation, including requirements, solution designs, test plans, training materials, and handover documents.
Deliver projects within agreed scope, budget, timelines, and quality expectations.
Apply quality assurance processes, including unit testing, regression testing, system integration testing, and UAT.
Partner with Pre-Sales and Sales teams on proposals, high-level solution designs, demonstrations, prototypes, and proof-of-concept activities.
Participate in consulting engagements such as solution health checks, roadmap workshops, and advisory sessions, as needed.
Collaborate with internal teams across Product Development, Technology, Support, Pre-Sales, Sales, and Product teams to resolve issues and improve solutions.
Support the handover of implemented solutions to product support teams after production deployment.
Travel to client locations for implementation, workshops, product demonstrations, and related customer-facing activities, as required.
Contribute to practice development, knowledge sharing, competency-building initiatives, and continuous improvement efforts.
Use AI-enabled development and testing tools, where appropriate, to improve delivery efficiency and quality.
Required Qualifications
Bachelor's degree or equivalent combination of education and experience, with strong exposure to Information Technology and/or Business Management.
4–10 years of relevant experience in SQL programming, software implementation, product development, technical support, or a related technology consulting role.
Strong proficiency in SQL, including data analysis, querying, troubleshooting, and supporting software implementations.
Experience in at least one of the following areas:Software or enterprise product implementationProduct developmentApplication or product supportTechnology consulting
Experience gathering and analyzing business requirements and translating them into practical product or solution configurations.
Experience supporting testing activities, including UAT, system integration testing, regression testing, or unit testing.
Strong customer-facing consulting, influencing, stakeholder management, and relationship-building skills.
Excellent problem-solving, analytical, verbal, written, presentation, and interpersonal communication skills.
Strong planning, organization, documentation, and time-management skills, with close attention to detail.
Ability to manage multiple priorities and deliver work within defined scope, timelines, and budgets.
Proficiency in Microsoft Office applications.
Working knowledge of project and issue-management tools such as JIRA.
Ability and willingness to travel to customer locations as business needs require.
Positive, collaborative mindset and a strong willingness to learn.
Preferred Qualifications
Knowledge of Global Trade, trade compliance, supply chain processes, or related business domains.
Experience implementing or supporting large enterprise systems, such as SAP, Oracle, or similar platforms.
Familiarity with Thomson Reuters products or relevant competitor products.
Experience supporting customers in Japan, China, or other Asia-Pacific markets.
Proficiency in additional languages, particularly Japanese and/or Chinese.
Experience assisting Pre-Sales or Sales teams with proposals, solution design, demonstrations, prototypes, or proof-of-concept engagements.
Experience conducting consulting engagements such as system health checks, solution assessments, or roadmap workshops.
Familiarity with AI tools used for software development, testing, documentation, data analysis, or delivery productivity.
Experience working in a globally distributed delivery environment.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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