Go Digit General Insurance Ltd.
Lead Partner Help Desk
- Location Bengaluru - Oasis, Karnataka, India
- Experience 2-6 yrs
- Job type Full-time
- Posted 13 Oct 2026
You will be taken to Go Digit General Insurance Ltd.’s own careers page to apply. Job ID Job1939.
Job description
Lead – Partner Help Desk
Department: Partner Support
About Role:
With the increasing volume of partner queries, escalations, process support requirements, and coordination across multiple teams, there is a need to strengthen the Partner Help Desk function with an experienced resource who can effectively manage , communication, issue resolution, and team coordination.
Key Responsibilities
- Manage inbound and outbound partner communications via
calls and emails.
- Ensure timely resolution of queries related to
policies and portal issues
- Monitor service levels and adherence to TAT
- Collaborate with internal teams for issue resolution
- Drive process improvements and maintain records
- Lead and mentor team members
Required Skills & Experience
- 3–4
years in customer/partner support (Insurance preferred)
- Leadership experience (1–2 years)
- Proficiency in MS Office and CRM tools
- Strong
communication and problem-solving skills
