Lead - ServiceNow – Platform Operations
- Location Bengaluru, India
- Experience 13+ yrs
- Job type Full-time
- Posted 12 Oct 2026
You will be taken to AT&T’s own careers page to apply. Job ID 97269370880.
Job description
Job Description Role: ServiceNow Lead – Platform Operations Location: Bengaluru Experience: 13+ years Employment Type: Full-Time
Role Summary Role Overview The Platform Operations Lead is responsible for leading enterprise platform operations, ensuring reliability, availability, performance, and operational excellence across critical business platforms. This role provides strategic leadership for production support, Site Reliability Engineering (SRE), service governance, incident management, and continuous improvement initiatives. The individual serves as the primary escalation point for critical issues while driving operational maturity, automation, and stakeholder satisfaction. The position requires deep expertise in ServiceNow architecture, strong leadership capabilities, and experience operating in large-scale, 24x7 enterprise environments.
Key Responsibilities 1.Platform Operations Leadership
- Own end-to-end platform operations and production support delivery.
- Ensure platform availability, stability, scalability, and performance.
- Lead 24x7 support operations across multiple teams and technology domains.
- Establish operational standards, support models, and escalation processes.
2. Technical Leadership
- Provide architectural guidance to development, support, and integration teams
- Provide technical Consultation on new and existing business initiatives
