Ensono
Manager, Application Support
- Location Pune, India
- Experience 3-4 yrs
- Job type Full-time
- Posted 15 Oct 2026
- Qualification Master's / Bachelor's
You will be taken to Ensono’s own careers page to apply. Job ID 4737560005.
Job description
Team Management
- Lead, mentor, and develop a team of application support specialists.
- Assign tasks and responsibilities, ensuring efficient workload distribution.
- Conduct regular performance evaluations and provide feedback to team members.
- Encourage adoption of modern operational practices, including SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.
Support Operations
- Oversee the day-to-day operations of the application support team.
- Ensure timely and effective resolution of incidents and service requests.
- Develop and implement support processes and best practices to improve service delivery.
- Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
- Ensure adherence to ITIL practices to maintain consistent and structured service operations.
