Manager -Collection & Retention Field
- Location Guwahati, IN
- Experience ~5-10 yrs
- Job type Full-time
- Posted 10 Oct 2026
You will be taken to Vodafone Idea Ltd.’s own careers page to apply. Job ID 875476301.
Job description
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Field Executive – Retentions & Collections
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Guwahati, ANE Circle
Job Purpose
- Drive assigned Retention & collection agencies for delivery of KPIs.
- Ensure SLA delivery with complete adherence to Code of Conduct.
- The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
- Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.