Manager-Core, IN & VAS

Role

TM - IN & VAS Operations – GUJ Circle

Job Level/ Designation

M1 - Manager

Function / Department

Technology, IN&VAS

Location

Ahmedabad & Gandhinagar (Gujarat)

Hiring Manager

TL – IN&VAS

Job Purpose

To manage the IN (Data, Voice Charging) & VAS operations, projects rollout, system consolidation at circle level.

This role includes engagement with Product factory, COG, SNOC, Planning, Transport team CXX and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver superior quality IN & VAS services at the circle.

Focus on Customer experience, revenue leakage handling, and active engagement in outage and non-outage emergency due to HW failure, configuration issue or SW bug.

Managing on-site activities for IN/VAS servers at mentioned location.

Key Result Areas/Accountabilities

• FIELD SUPPORT: Field support for issues resolution related to HW/SW. Support to SNOC during incident resolution, upgrades and planned events at onsite. Report failures and drive to resolution. System monitoring and hygiene management. Service usage tracking, KPI analysis and improvement. Pro-active failure analysis. Offline backup support and movement. MIS & Reporting. Support SNOC integration & Network Consolidation. Process adherence as directed by COG and SNOC. Support for internal & external audit activities. Technical UAT whenever required