Manager, Enterprise Business Systems - Supply Chain

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Job Description

Location India Function Information Technology Position Overview The Manager, Enterprise Systems, is responsible for the operational performance, support delivery, and continuous improvement of enterprise systems within an assigned business process domain. This role leads a team of business systems analysts and third-party application management services (AMS) resources to ensure systems are stable, compliant, and aligned with business operating needs.

The Manager serves as the primary operational leader for their business process tower, with accountability for day-to-day system support, issue resolution, service quality, minor enhancements, and release readiness. This role ensures that enterprise systems are not only functioning reliably but are continuously improving to meet evolving business demands and performance expectations.

In addition to core operational responsibilities, this role plays a key part in advancing AI, automation, and data-driven capabilities within its domain. The Manager identifies opportunities to reduce manual effort, improve system usability, and enhance operational insight through intelligent automation and improved monitoring.